Field Operations Lead

The Field Operations Lead is an essential part of our overall customer experience and is responsible for providing a 'Best in Class' installation to our customers all over the nation. As the boots-on-the-ground, this position is responsible for communicating progress to the customer, problem solving and coordinating resolutions with the Field Operations Coordinator.
Essential Functions and Job Duties
Pre-assembly and assembly of furniture
Perform special applications, such as leveling, wall mounts, custom field modifications
Communicate effectively with the customer to coordinate all installation activities from product delivery to customer sign-off. Address all customer questions at any point in the process and provide basic product training as requested
Train, instruct & supervise regional labor teams to properly assemble Watson products to specification
Diagnose and repair product issues on the fly and, when required, accurately instruct the Field Operations Coordinator on which parts to order
Safely transporting goods as directed, including loading and unloading. Drive company owned and/or rented vehicles up to and including large (non-cdl) box trucks
Facilitate each job to customer's expectations ? professionally, systematically, and completely
Serving as the "face of Watson"
Willing to travel up to 75% and work flexible hours including weekends and overtime
Must possess and maintain a valid state issued driving license in their state of residence (CDL license is a plus, but not required)
Must maintain driving and insurance eligibility at all times according to company guidelines
Must be able to pass a background screening to enable work on government and law enforcement locations
Able to lift up to 50 lbs without assistance and handle frequent bending and stooping
Able to understand isometric and plan view scale drawings
Demonstrated skill with hand-operated power tools
Must have good interpersonal skills and present a professional appearance and demeanor to customers and vendors.
Holds or can acquire a valid passport for international and domestic travel
Must be able to meet standard car rental requirements
Must be well organized and detailed oriented, able to follow instructions
Able to work independently as a project lead and as part of a team

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